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5 Things You Should Make Sure Your Visitor Level Call Tracking Solution Can Do

Now that most of us are back in the office after two consecutive long weekends, it’s time to get our thinking caps on again! We’ll keep it brief; how about 5 quick pointers on what your visitor level call tracking solution should incorporate? If you have any questions, please feel free to post a comment below and we’ll get back to you.

  1. Lookout for hidden costs; some providers skirt around the cost per minute, which is almost always applicable with call tracking. This can add up very quickly in many situations, especially if you have an active call centre!
  2. Make sure they are assigning all the tracking numbers to your business and not sharing the tracking numbers across different businesses. If numbers are shared you run the risk that a customer calls a number that is now connected to someone else.
  3. Make sure they track the visitor for the entire time they are on the website not just for a set period of time. Solutions that require you to set an arbitrary time, like 15 minutes, to keep the tracking number active cannot track every visitor accurately as it will lose track of visitors who spend more time on your website.
  4. Make sure they use an asynchronous loading JavaScript. If they don’t and their system goes down your entire website will go down with it.
  5. Be careful with solutions that offer to only track certain channels, like Adwords. This might seem like a good idea but you risk losing valuable data if this is not setup correctly. Additionally you will not be able to track visitors across multiple touch points.

There are plenty more reasons to invest in the right call tracking service - why not give us a ring today to find out more?

AdInsight Clarity Tracks an Unlimited Number of Keywords!

AdInsight Clarity is a visitor level call tracking solution; this means that it will track every visitor to your website through to an offline phone call. It does this by providing a unique telephone number to every visitor, so that when that unique phone number is called we know which exact visitor is calling and because we store all the visitor information we can report on every keyword that generates telephone enquiries.

This means that no matter how many different keywords your visitors use to find your website; you will be able to track them all, even the long tail keywords. But that’s not all! We store all the visitor information, so we can also tell you if the visitor has come from an organic search or PPC, if they went to your website directly or clicked on an email, if they clicked on a banner or found your website through a press release, or even if they found you through an affiliate. No matter how your visitors are finding you, AdInsight Clarity will be able to report this information back to you.

A new term that’s being going around recently is ‘keyword level call tracking’, but we feel this term is rather limiting because AdInsight Clarity does so much more. So we are calling AdInsight Clarity a ‘visitor level call tracking’ solution, which really incorporates all of the following:

•    Keyword call tracking
•    PPC call tracking
•    SEO call tracking
•    Affiliate call tracking
•    Offline call tracking
•    And more

We have clients that use hundreds of thousands of keywords in their PPC campaigns and until recently it has not been possible to track all of these search phrases very accurately. Older call tracking solutions have needed to use a 1-to-1 keyword match, where each keyword has a specific tracking number. This is accurate but there are simply not enough phone numbers in the UK for this to be effective. Other methods have used a 1-to-many keyword match, but this does not provide the level of accuracy required to properly optimise search campaigns. With visitor level call tracking, you are tracking the visitor not the keyword, so you are able to get complete accuracy with your call tracking.

AdInsight Clarity: Pre-registration Now Open

A new age of call tracking is almost upon us! In a few weeks we will open up our new call tracking solution, called AdInsight Clarity, for beta testers. This solution has been in development for over 1.5 years and includes many fantastic innovations.

Existing call tracking solutions suffer from many inherent problems:

  • They are hard to implement and manage:
    • In many situations the business has to have a full understanding of all their marketing activity to be able to even contemplate using call tracking.
    • If the business wants to track their online activity there is inevitably some form of web development requirement.
    • For a successful online integration the business usually has to have an in depth understanding of how the internet works so they can setup the tracking correctly.
    • Every time you change your marketing you have to change the setup of your call tracking. This sometimes evolves complicated coding changes and potentially long development cycles.
  • They don’t give you the full picture:
    • In most cases you are stuck with a limited amount of phone numbers for tracking, so inherently you can only track a limited number of marketing initiatives. This is especially true for online; you can normally only track a set number of channels or traffic sources, but keyword level call tracking is not possible.
    • Due to the above limitation you are also faced with making important decisions based on the grouped results of many marketing initiatives.
  • They usually have several limitations:
    • Many online call tracking solutions can only track a few types of traffic or can only track them in a certain way which is ultimately limiting.
    • Complicated business structures prove difficult to handle because the systems are developed for general use.

So when faced with all these problems why have businesses still decided to utilise call tracking? The answer is simple; having some informative data is better than having no data at all and even this limited data has been proven to be invaluable for some businesses. But now the game is about to change!

AdInsight Clarity will solve most of these problems and more:

  • Automatic setup: Once you have installed the provided code on your website AdInsight Clarity will do the rest:
    • Advanced algorithms are used to identify and automatically create campaigns which help segment data effectively.
    • Tracking numbers are automatically provisioned on an ‘as needed’ basis to ensure continuous operation.
    • There is no longer a need to understand and define what you would like to track, AdInsight Clarity will determine the important traffic sources and track them automatically.
    • Because AdInsight Clarity does the setup for you there is very little to manage; if you start a new campaign AdInsight Clarity will figure this out. Obviously, if you want more control it is also possible to set things up manually.
  • More accurate and complete data:
    • AdInsight Clarity uses an advanced proprietary system that understands how your website is being used by every visitor. It does not use statistical estimates based on the average usage, which can be inaccurate at times.
    • This technology allows us to identify every interaction the visitor makes with your website and makes it possible for us to directly identify which visitor is calling you. You no longer have to use grouped data to make decisions; every online and offline conversion is directly associated with a visitor and so every marketing channel can be tracked accurately right down to the keyword.
  • Agile system design:
    • Two years of research has meant that AdInsight Clarity has been designed to cater for most business structures and usage requirements, so even the most complicated client requirements can be met.

The next generation of call tracking is almost upon us, so watch this space for updates. Pre-registration is now open. Go to the AdInsight Clarity to find out more.