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Tag: keyword level call tracking

AdInsight on Google PPCall – “bid for calls”

The announcement of “bid for calls”, a pay per call (PPCall) offering from Google, demonstrates that the search giant is now becoming wise to just how important phone calls are to businesses in the UK and worldwide. In association with Call Metrics, it is apparent that Google is trying hard to increase their presence in the online to offline conversion space.

With Google’s bid for calls, advertisers will bid for phone calls in addition to bidding for clicks. This will only affect Google searches on computers and tablets, as mobile devices handle phone numbers differently in a “click to call” method. Bidding for phone calls could lead to a new ranking factor for Google AdWords; “call-through rate” could be born out of this depending on the amount of bids and how many calls are received.

Despite this, Google’s Surojit Chatterjee has expressed that those advertisers who don’t participate in bid for calls won’t be disadvantaged when it comes to their PPC rankings. This is good news for companies seeking a more holistic overview of calls originating from online advertising, not just PPC.

AdInsight Clarity does just that. You can quickly identify your best performing online campaigns and the areas of spend that are less productive. In our Call Volume report, you might find that more of your calls come from Google Organic search instead of Google PPC; if you don’t track all of your online advertising, it would be hard to make this discovery.

Our Call Log is able to provide you with individual call records of every call, including campaign and traffic source information, what search they used and whether the call resulted in a lead or a sale. Our keyword report allows you to find out which keywords generate phone calls to your business; we report on every keyword including long tail and misspellings.

There is a lot of value in having a full call tracking solution such as AdInsight. With our own call tracking software, you can:

  • Understand how your visitors interact with your website before, during and after picking up the phone
  • Accurately determine which of your online visitors subsequently call you
  • How your visitors found you in the first place and via which keywords.

Further information about AdInsight can be found at http://www.adinsight.com/.

AdInsight Clarity Tracks an Unlimited Number of Keywords!

AdInsight Clarity is a visitor level call tracking solution; this means that it will track every visitor to your website through to an offline phone call. It does this by providing a unique telephone number to every visitor, so that when that unique phone number is called we know which exact visitor is calling and because we store all the visitor information we can report on every keyword that generates telephone enquiries.

This means that no matter how many different keywords your visitors use to find your website; you will be able to track them all, even the long tail keywords. But that’s not all! We store all the visitor information, so we can also tell you if the visitor has come from an organic search or PPC, if they went to your website directly or clicked on an email, if they clicked on a banner or found your website through a press release, or even if they found you through an affiliate. No matter how your visitors are finding you, AdInsight Clarity will be able to report this information back to you.

A new term that’s being going around recently is ‘keyword level call tracking’, but we feel this term is rather limiting because AdInsight Clarity does so much more. So we are calling AdInsight Clarity a ‘visitor level call tracking’ solution, which really incorporates all of the following:

•    Keyword call tracking
•    PPC call tracking
•    SEO call tracking
•    Affiliate call tracking
•    Offline call tracking
•    And more

We have clients that use hundreds of thousands of keywords in their PPC campaigns and until recently it has not been possible to track all of these search phrases very accurately. Older call tracking solutions have needed to use a 1-to-1 keyword match, where each keyword has a specific tracking number. This is accurate but there are simply not enough phone numbers in the UK for this to be effective. Other methods have used a 1-to-many keyword match, but this does not provide the level of accuracy required to properly optimise search campaigns. With visitor level call tracking, you are tracking the visitor not the keyword, so you are able to get complete accuracy with your call tracking.

AdInsight Clarity: Pre-registration Now Open

A new age of call tracking is almost upon us! In a few weeks we will open up our new call tracking solution, called AdInsight Clarity, for beta testers. This solution has been in development for over 1.5 years and includes many fantastic innovations.

Existing call tracking solutions suffer from many inherent problems:

  • They are hard to implement and manage:
    • In many situations the business has to have a full understanding of all their marketing activity to be able to even contemplate using call tracking.
    • If the business wants to track their online activity there is inevitably some form of web development requirement.
    • For a successful online integration the business usually has to have an in depth understanding of how the internet works so they can setup the tracking correctly.
    • Every time you change your marketing you have to change the setup of your call tracking. This sometimes evolves complicated coding changes and potentially long development cycles.
  • They don’t give you the full picture:
    • In most cases you are stuck with a limited amount of phone numbers for tracking, so inherently you can only track a limited number of marketing initiatives. This is especially true for online; you can normally only track a set number of channels or traffic sources, but keyword level call tracking is not possible.
    • Due to the above limitation you are also faced with making important decisions based on the grouped results of many marketing initiatives.
  • They usually have several limitations:
    • Many online call tracking solutions can only track a few types of traffic or can only track them in a certain way which is ultimately limiting.
    • Complicated business structures prove difficult to handle because the systems are developed for general use.

So when faced with all these problems why have businesses still decided to utilise call tracking? The answer is simple; having some informative data is better than having no data at all and even this limited data has been proven to be invaluable for some businesses. But now the game is about to change!

AdInsight Clarity will solve most of these problems and more:

  • Automatic setup: Once you have installed the provided code on your website AdInsight Clarity will do the rest:
    • Advanced algorithms are used to identify and automatically create campaigns which help segment data effectively.
    • Tracking numbers are automatically provisioned on an ‘as needed’ basis to ensure continuous operation.
    • There is no longer a need to understand and define what you would like to track, AdInsight Clarity will determine the important traffic sources and track them automatically.
    • Because AdInsight Clarity does the setup for you there is very little to manage; if you start a new campaign AdInsight Clarity will figure this out. Obviously, if you want more control it is also possible to set things up manually.
  • More accurate and complete data:
    • AdInsight Clarity uses an advanced proprietary system that understands how your website is being used by every visitor. It does not use statistical estimates based on the average usage, which can be inaccurate at times.
    • This technology allows us to identify every interaction the visitor makes with your website and makes it possible for us to directly identify which visitor is calling you. You no longer have to use grouped data to make decisions; every online and offline conversion is directly associated with a visitor and so every marketing channel can be tracked accurately right down to the keyword.
  • Agile system design:
    • Two years of research has meant that AdInsight Clarity has been designed to cater for most business structures and usage requirements, so even the most complicated client requirements can be met.

The next generation of call tracking is almost upon us, so watch this space for updates. Pre-registration is now open. Go to the AdInsight Clarity to find out more.