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It's all about call tracking

google@Manchester

Yesterday I had the pleasure of attending the google@Manchester event held at The Point, Lancashire Country Cricket Club. There were over 250 marketers in attendance, all eager to hear about Google’s innovations straight from the search giant themselves.

Here is what was discussed on the day:

It’s All About You! by Mark Howe provided an energetic introduction into what we could expect to hear later in the day. The “story” of his presentation was about his mission to Escape from Alcatraz in an open water swim in shark infested waters. By using a variation of Google tools he was able to make it back to dry land alive. He gave special mention to Google Books, Google Hotel Finder, Hangouts on Google+ and Google Street View.

The Video Revolution gave the audience a sneak peak into YouTube’s plans for the future, including new ad layouts and a TV guide style recommendation page for users who are logged in to the service. It seemed apparent that many of the new features for YouTube will be designed for logged in users, as currently the user habit is to look at a few clips before leaving the site. The “TV guide” will encourage the user to stay on the site longer.

The Connected TV panel had members from the BBC and IAB, providing a discussion around integrating the TV and internet into one device, rather than having two separate devices – neither having your full attention. What will be needed in the future to support this will be much faster internet speeds and a thirst for development from companies to get these products to the mass market.

Who Wants To Be A Millionaire was a fun way to educate the audience about data, conversions and everything else relevant to marketers. One lucky audience member went home with the prize, a Galaxy Tab, but it took a while for the two final contestants to choose different answers! The gold jackets worn by the Google guys were very fetching by the way.

Mobile – It’s Not Too Late To Be Early was a session by Amanda Rosenburg who showed us a demonstation of Android Ice Cream Sandwich (the first ever in the UK). Apart from a few bugs in some of the feature, the platform as a whole was very impressive. The ability to beam apps, articles and more to another phone in an instant is impressive, and the panaromic photo mode with immediate photo stitching is miles ahead of the current android system. One to watch.

The Full Value of Search taught us that 52% of conversion journeys are multiclick, yet 90% of advertisers use last click attribution! Shane showed us a few case studies of clients who had adjusted their attribution models and looked at other ways that online shoppers might convert, i.e. offline. He told us that it is greatly important to track these offline sales in order to see an accurate reflection of your ROI etc. (We agree – check out our call tracking technology to see which web visitors pick up the phone to your business)

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Burst Pipes To Sofa Purchases: Why You Should Use Call Tracking

Retail businesses in the UK will know the magnitude of the Christmas shopping period, but many are missing out on crucial details about how shoppers actually converted online or offline.

Take a leather sofa for example; this type of purchase may require an amount of visits to a website and an enquiry by phone before it is actually ordered by a person. In order to connect the dots between the visits to the website, the telephone call and the purchase, call tracking services can be used to great effect. This is of particular value to those more expensive items, whether sofas or otherwise.

There are many sectors that might see a lift in phone calls during the Christmas period, and this doesn’t just apply to retail products. One example might be for the services of a plumber. It is true that many people often travel to see family during the festive season, and if they go during a cold snap and return home to find a burst pipe they might call out for a plumber. To find a phone number, they might access the company’s website after searching for “burst pipe plumber in Inverness” on Google.

Both of these examples demonstrate the importance for these companies to understand where these customers had come from on their buying journey in order to strategize their future marketing spend to reach those who are seeking their products or services. Call tracking systems are designed for this purpose. Advanced call tracking, and visitor level call tracking in particular, goes further than keyword level in order for you to learn more about the visitor’s history before they actually converted.

The Christmas period makes it even more imperative to track these phone calls as it is likely that as a retail business or seasonal service you will be using a high sum of your marketing budget. There are many different media that you may use to promote yourselves during this period: SEO, PPC, online display, TV, radio, print, etc. Being able to easily track your return on investment for each type of ad spend is invaluable, which is why call tracking is so valuable.

A good call tracking solution will be able to automatically create campaigns when it sees traffic coming from different online sources, and it should also allow you to use the system offline by creating unique single numbers for offline advertising. This means that you would be able to allocate a different number for your TV ads, another for print ads, etc. If you wanted to, you could even go further than this and use a unique number for each publication if you want to find out which is the most effective for your company.

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AdInsight on Google PPCall – “bid for calls”

The announcement of “bid for calls”, a pay per call (PPCall) offering from Google, demonstrates that the search giant is now becoming wise to just how important phone calls are to businesses in the UK and worldwide. In association with Call Metrics, it is apparent that Google is trying hard to increase their presence in the online to offline conversion space.

With Google’s bid for calls, advertisers will bid for phone calls in addition to bidding for clicks. This will only affect Google searches on computers and tablets, as mobile devices handle phone numbers differently in a “click to call” method. Bidding for phone calls could lead to a new ranking factor for Google AdWords; “call-through rate” could be born out of this depending on the amount of bids and how many calls are received.

Despite this, Google’s Surojit Chatterjee has expressed that those advertisers who don’t participate in bid for calls won’t be disadvantaged when it comes to their PPC rankings. This is good news for companies seeking a more holistic overview of calls originating from online advertising, not just PPC.

AdInsight Clarity does just that. You can quickly identify your best performing online campaigns and the areas of spend that are less productive. In our Call Volume report, you might find that more of your calls come from Google Organic search instead of Google PPC; if you don’t track all of your online advertising, it would be hard to make this discovery.

Our Call Log is able to provide you with individual call records of every call, including campaign and traffic source information, what search they used and whether the call resulted in a lead or a sale. Our keyword report allows you to find out which keywords generate phone calls to your business; we report on every keyword including long tail and misspellings.

There is a lot of value in having a full call tracking solution such as AdInsight. With our own call tracking software, you can:

  • Understand how your visitors interact with your website before, during and after picking up the phone
  • Accurately determine which of your online visitors subsequently call you
  • How your visitors found you in the first place and via which keywords.

Further information about AdInsight can be found at http://www.adinsight.com/.

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New AdInsight brochure and website content

At ad:tech London we showed off our new brochure for the first time. If you didn’t make it to the event, you can still read our brochure online!

In fact, you can now also read testimonials and case studies on our website, as well as checking out some of our clients.

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Did you see us at Ad:Tech London?

Some of the AdInsight team were down in London for ad:tech on 21-22 September – did you manage to come down and see us? You might have noticed our shiny new stand; we are very proud of it!

If you didn’t manage to make it to ad:tech, fear not; we will have our beautiful stand at the next big event, TFM&A, in February.

Check out some of our pictures from the show below… If you want to see more, visit AdInsight’s Facebook page.

Stephen on the AdInsight stand

Director, Ross Fobian with Chairman, Stephen Taylor

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